February 16, 2011Dear
Chilipepper Co.,
I had to write you to tell you how much I, and my
family love our chilipepper recirculating pump!
Before I installed the chilipepper, we would run
the hot water for ten minutes, waiting for hot water. Now, we press
the button on the wall (I used a door bell button) and wait 30 to 40
seconds, pump stops, turn on hot water, vola', instant hot water!
I have had my chilipepper for over a year and it
has cut my water consumption almost in half! Living in Los Angeles,
we have to conserve water. It's amazing how much water is wasted
down the drain just running the shower. Just recently, my
chilipepper started to make a strange noise, being a
mechanic/technician, I took it apart to see what happened. The
impeller had cracked in two.
After I found the problem, my wife says "why did
you take it apart?, why didn't you send it back for
warranty repair?" (she doesn't think like a man) My heart
sank," Man, I blew my warranty " So I emailed Bill in the Tech
dept., he writes back," not a problem, send you impeller" My skin is
saved!
To tell you the truth, I would have bought a new
chilipepper if my warranty had expired. My advice to everyone, don't
risk messing pump up further by taking it apart, let the right
people handle it. When impeller gets here, "All will be right in the
world"
It's amazing how much it affects my family by not
having the chilipepper. Thank You Bill, and Thank You Chilipepper!
Yours truly, F.R. Wilmington, CA.
